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The On-Demand Zone brings you market research about business software solutions available on-demand, which is a rapidly growing model for selling software.

The various categories listed alongside include links to software companies that provide solutions via the on-demand delivery model. Such solutions are now available for most categories of business software. In most cases, brief descriptions of the features of each solution have been included. In some cases, there may be a brief background of the company. This is important to know, since many of the companies are young, some may still be at risk in terms of long term profitability, and you may want to consider what that risk means to you before you commit to using their solutions.

Businesses of all sizes, from very small, mid-sized, to large enterprises, are finding on-demand software solutions attractive for their needs, for various reasons. To reiterate the key benefits of this method of solution delivery:

  • There is no software or hardware to buy, install, maintain, or upgrade. You simply use the latest version, usally on the web. This means dramatically lesser upfront investment compared to traditional business software solutions, and allows more focus on your business rather than the technology required to run it. This specially helps smaller businesses who need to be very focused with limited resources.

  • Pay-as-you-go pricing, usually based on monthly subscription fees per user or volume of use. You don't have to build fixed costs into your business, and you can increase or reduce your expense depending on the volume and seasonality of work you need to get done.

  • Quick implementation - you can get started with using the solutions and seeing their benefits pretty quickly. That also helps save on consulting fees for software implementation. You do have to take into account time to move your existing data, figure out how to use a system most effectively and train users. Simple implementations can take under a week, and even complex ones get done in 3-4 months.

  • Low risk. You can usually unsubscribe if it does not work for you.

  • Almost all on-demand solutions are delivered online through web browsers, which makes them simpler to learn.

Things you should keep in mind before you commit to using an on-demand solution:
  • They may not always cost lesser than buying the software in the long run, especially if you plan to use it for several years. It may be useful to do this evaluation upfront if you are concerned about long term costs. On the one hand, with on-demand you have to keep renting your software, while on the other hand, with on-premise software, you have to incur the costs of maintaining and keeping up with new technology. Its like leasing a car versus buying one. What is better for you may depend on your lifestyle and unique situation, and in this case, on the life-stage and requirements of your business.

  • If you need to roll out a solution for a new business unit/start-up, on-demand solutions can help conserve time and resources in the short term. As an option, its useful to evaluate at interim points if you should install software on-premise or continue using it on-demand. Not all on-demand service providers may give you an option to buy. With those companies, you'll have to switch to another on-premise solution. So it helps to think through your needs at the outset.

This site only seeks to provide information about solutions in the market, and does not represent any particular solution provider. Several years of working in business consulting and the software products and services industry with both small and large companies gives me a perspective that I'm happy to share, particularly with small and midsized businesses. This is simply a domain I find exciting, and also write about on The On-Demand Blog.

 

Service Integration

Grand Central Communications
www.grandcentral.com: Innovative offering. Addresses advanced requirements for users of multiple on-demand services. Provides on-demand integration between various popular on-demand services. Helps if atleast one of your service providers is already plugged into Grand Central's integration service. Service providers currently in their network are listed here.

 

Company-wide operations (Extended ERP)

NetSuite
www.netsuite.com: The most cross-functional, integrated solution available for small and mid-size companies, covering a broad footprint of business requirements. Includes sales, marketing, customer service, e-commerce, partner self-service, customer billing, order processing, inventory management, purchasing, payroll, employee time and expenses, integrated accounting, reporting and analysis.

Company has close, strategic ties with Oracle Corporation. Oracle founder Larry Ellison owns a majority of NetSuite.

Oracle & Peoplesoft Applications
Oracle/Peoplesoft On-Demand: On-demand service offered by Oracle Corporation for its vast suite of enterprise software. High-end services for larger mid-market companies, whose needs are better served by Oracle or Peoplesoft applications. Applications are managed by the company at its own data centers, at customer's location, or at a third party. Oracle experts handle upgrades, patches and maintenance.

 

Accounting (ERP)

Intacct
www.intacct.com: On-demand ERP ("internet accounting"). Covers typical accounting functions - book-keeping (general ledger), payables, receivables, employee expenses, cash management, inventory, purchasing, order entry, time & billing.

Strongly established, with financial backing from prominent investors, including Goldman Sachs. Partners with salesforce.com for on-demand CRM.

 

Integrated Sales, Marketing and Customer Service (CRM)

Salesforce.com
www.salesforce.com: Most well-recognized on-demand service provider. Publicly listed company. Service can be used for managing a broad range of sales & marketing related activities. Separately branded supportforce.com service for managing customer support in the customer contact center.

Siebel On-Demand
www.crmondemand.com: On-demand service for small and mid-sized companies, offered by the company that grandfathered CRM. Can be used for managing a broad range of sales & marketing related activities.

Rightnow Technologies
www.rightnow.com: Company first became known for its customer service and support solutions. Goes deepest in this area, with innovations like on-demand voice-based self-service. Company is publicly listed. Has now expanded solution into other CRM areas, including sales and marketing automation.

Salesnet
www.salesnet.com: Can be used for managing a broad range of sales & marketing related activities. Solution has strengths in setting up and automating complex sales processes. Also provides a private label edition, and pre-built connectors with a large variety of popular 3rd-party software systems.

 

Human Resource Management (HRMS)

Taleo
www.taleo.com: For recruitment & staffing of employees and contractors

Employease
www.employease.com: For benefits administration, managing performance appraisal process, leave management, recruitment & staffing, self-service for employees and managers.

 

Channel Management

In software business jargon, this solution category is also called Partner Relationship Management (PRM).

BlueRoads
www.blueroads.com: For management of channel partner networks.

 

Web Analytics

WebSideStory
www.websidestory.com: On-demand web analytics to help optimize online sales and marketing for large websites. The company's solution covers analytics for site navigation, e-commerce, campaigns, search activity, content and visitor information and customer segmentation. WebSideStory is a publicly listed company.

WebTrends
www.webtrends.com: Similar service as above. Available in both options, on-demand or installed on-premise.

 

Web Stores

GoeCart
www.goecart.com: On-demand web store (e-commerce) management. Can be used to design and set up a webstore, manage search-engine friendly content, product catalog, shopping cart order processing, online payment, shipping & tax options, onsite promotions, gift certificates, self-service order tracking, accounting integration with QuickBooks.

 

Email Marketing

ConstantContact
www.constantcontact.com: For automating email marketing. Can be used for creating, distributing and tracking response to email campaigns.

Company has received financial backing from prominent investors that include Morgan Stanley.

 

Services Procurement

Rearden Commerce
www.reardencommerce.com: For managing procurement, provisioning and self-service access to preferred suppliers, for employee business services such as travel, package shipping, conferencing.

 

Web & Phone Conferencing

Oracle Collaboration Suite
Collaboration Suite On-demand: On-demand service managed by Oracle Corp. Applications include email server, calendar, file sharing, voicemail and web conferencing.

iLinc Communications
www.ilinc.com: On-demand web and phone conferencing. Various deployment alternatives available - their conferencing software can be used on a pay-as-you-go basis via their hosted service; they can host your licensed installation; or you can buy and install it at your location.

 

Environmental Compliance (EHS)

Enviance

www.enviance.com
: For managing data collection, regulatory reporting and analysis for environmental, health, and safety (EHS) compliance.

 

Healthcare Management

Amicore

www.amicore.com: On-demand medical practice management system, integrated with electronic medical record (EMR) management. Suitable for small medical practices and groups. Allows integrated patient appointment scheduling, clinical documentation, patient billing and reimbursement.

Company is backed by Microsoft, IBM and Pfizer.

 

Website Search

Google - Free WebSearch

www.google.com - search services: Google's high quality search service also offers free search restricted to your website's pages. Just requires code to be copied and pasted in your site.

 

Basic data sharing

QuickBase
www.quickbase.com: Basic on-demand data sharing service for teams, offered by Intuit, the QuickBooks company. Think of QuickBase as an on-demand database that can be quickly and simply put to use, wrapped in a thin functional UI layer. Provides templates for project management, sales & customer support, professional services, marketing, legal, real estate, IT Management, HR. You can build your own templates as well, and upload data directly from Excel spreadsheets.