Integrated Sales, Marketing and Customer Service (CRM)

Salesforce.com
www.salesforce.com: Most well-recognized on-demand service provider. Publicly listed company. Service can be used for managing a broad range of sales & marketing related activities. Separately branded supportforce.com service for managing customer support in the customer contact center.

Siebel On-Demand
www.crmondemand.com: On-demand service for small and mid-sized companies, offered by the company that grandfathered CRM. Can be used for managing a broad range of sales & marketing related activities.

Rightnow Technologies
www.rightnow.com: Company first became known for its customer service and support solutions. Goes deepest in this area, with innovations like on-demand voice-based self-service. Company is publicly listed. Has now expanded solution into other CRM areas, including sales and marketing automation.

Salesnet
www.salesnet.com: Can be used for managing a broad range of sales & marketing related activities. Solution has strengths in setting up and automating complex sales processes. Also provides a private label edition, and pre-built connectors with a large variety of popular 3rd-party software systems.